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FAQs

Frequently sked questions

My Account

Register

Customers can register an account with UrbanNature, however you are still able to place an order on this website even without a user account.

Unsubscribe from Newsletter

By virtue of opening an account on UrbNature website you agree to recieve a newsletter from us. The newsletter however will contain a link for unsubscribing.

Exchanges & Returns

Return Process

Personalised orders cannot be returned

General Information

Purchase Conditions

All our products have a standard warranty of 12 Months

Shipping & Delivery

Types of Shipments and Delivery Periods

We ship via standard courrier

Order Tracking

Orders can be tracked on our website

Payment

Payment Methods

We accept:

  • EFT
  • Bank Deposists
  • Online Credit/Debit card payments

Secure Payments

Through our payment gateway we offer secure online payment facility. All communication on our website is encripted.

Gift Cards

Gift Card Information

Currently we do not offer gift cards

Not finding the help you need?

+27 00 000 0000 - (Monday - Friday) 9 to 21 (CAT)